Refund & Return Policy

At LXGACY, every pair we ship is checked before it goes out the door, and we stand behind that with a simple guarantee: if something's wrong, we make it right.

You're eligible for a full refund if

• The item you received doesn't match the photos or description on the product page
• The shoes arrive with any damage to the box, the packaging, or the shoes themselves
• You received the wrong size, colorway, or item entirely
• The item is defective or shows signs of prior wear

How to request a refund

Email support@lxgacy.com with your order number and, if applicable, a photo of the issue within 30 days of delivery. We'll respond within 1 to 2 business days with next steps. For eligible damaged, defective, or incorrect items, this will typically include a prepaid return label.

What happens next

Once we receive the returned item (or, for damage claims, once we've reviewed your photos), refunds are issued to your original payment method within 5 to 10 business days. You'll get an email confirmation the moment it's processed.

Return shipping

If the issue is on our end (wrong item, damage, defect, or not as pictured), return shipping is free and we cover the cost. If you've simply changed your mind and the item is unworn, unused, and in its original condition and packaging, you may request a return within 30 days of delivery at your own shipping cost.

Not eligible for a refund

• Items for which a return was not requested within 30 days of delivery
• Items showing wear from use (unless the wear was present on arrival, which is covered above)

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